Alert: National IT Outage

We want to let you know that our computer system, EMIS, is not working right now. This problem is affecting many General Practices across the country.

Because of this, we can't access medical records, book appointments, or manage prescriptions at the moment. The EMIS team is working hard to fix the problem.

If you had a pre-booked telephone or face to face appointment we are unable to access your record. We therefore ask you only to attend if you have an urgent medical need until we are able to access the system.

We will update this message when it is fixed.

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Bowland Medical Practice

Welcome to our new surgery website

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. You can now also access 111 online!

NHS 111 is available 24 hours a day, 365 days year. Free from landline and mobile and available online.

In case of a life-threatening emergency, please dial 999.

Click here for 111 online

Do it online

  • The quickest and easiest way to order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results
  • Directly book appointments
Click here to get the NHS app in your web browser
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.


Complaints should be addressed to our Practice Manager who will provide an acknowledgement that the complaint is received within 3 working days. Complaints should be made in writing. An investigation and/or staff meeting will occur to discuss the complaint in more detail and you will be notified in writing of the outcome and system changes that have occurred.

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