Appointments

Non-urgent advice: Requesting an appointment

At Bowland we provide a mixture of routine and same day appointments. There are face-to-face and telephone consultations available. Video calls can be provided if needed. You can make an appointment by calling us on 0161 998 2014. The appointment may be telephone triage whereby a doctor will ring you first, but if you need to be examined, a timely appointment will be arranged.

A selection of pre-bookable face-to-face and telephone appointments are available via the NHS app and patient access (see online services).

There are set times for appointments. We will attempt to provide appointments at a time that suits your schedule, however this may not be always possible. Please see extended access for appointments outside normal working hours.

Doctor appointments may be with foundation trainee doctors, GP training doctors, our Physician Associate, GPs or the GP partners. Occasionally we employ locum GPs due to sickness or absence. Regardless of which professional the appointment is with; we work as a team. If there is uncertainty, then your case will be discussed with the wider clinical team to get the best outcome. 

If you wish to see a particular doctor, we cannot guarantee an appointment on the same day.

Routine appointments

Routine appointments can be face to face or telephone calls with a GP and can be booked by

  • Using the NHS app or patient access
  • Calling the GP surgery
  • Asking for an appointment at reception

Face to face appointments can be booked directly with:

  • Nurses – for smears, annual health checks, contraception counselling, HRT reviews, ECGs, travel vaccinations, childhood vaccinations and seasonal vaccinations
  • Podiatry – any foot or nail problem
  • First contact physiotherapy – any new musculoskeletal problem
  • Pharmacist – for medication reviews
  • Dietician and the mental health practitioner appointments require a referral from a GP

Please call reception on 0161 998 2014 or ask at the desk to access these appointments.

Urgent appointments

Urgent appointments are available each day by calling reception on 0161 998 2014.

If you need an urgent or emergency appointment we will do our best to accommodate this. This will mean we can only deal with the urgent problem at the consultation. If there are additional routine problems we will ask you to book a routine appointment.

If you are requesting an urgent appointment the reception team need to ask some details about your problem. This is so we can give you an appointment with the best healthcare professional. This may be a local provider such as a Pharmacist for emergency contraception or an Optician for a red eye.

Home Visits

Home visits are only available if you are housebound and need to see a GP or nurse. A home visit is appropriate where a patient is terminally ill or bed bound and travel by car could cause a significant deterioration in health or cause distress.

Lack of transport is not an acceptable reason for a home visit. 

If you need a home visit:

  • Please contact the GP surgery before 10am if possible
  • Explain to the reception team why you need a home visit
  • Be prepared to have a telephone consultation initially – the doctor will discuss the plan which may include liaising with community home visiting teams to provide your care

Please remember that several patients can be seen in the practice in the time it takes to make one home visit. There are better options for examining patients at the surgery.

 

Bowland road is on a bus and tram route. Please consider asking friends or family for support or using local transport services

You may get reimbursed for transport costs to attend appointments

It may be possible to have prescriptions delivered using this service

Under 14 year olds

Patients under the age of 14 should normally be accompanied by an adult when seeing a doctor or collecting medicines.

If however, a young person strongly wishes to be treated without his/her parent’s involvement, his/her confidentiality will be respected.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Non-urgent advice: Cancelling appointments

If you cannot attend an appointment please inform us as soon as possible in order for us to give the slot to someone else.

To cancel, you can:

Call us on 0161 998 2014 to cancel your appointment.

Use Patient Access or the NHS app to cancel an appointment.

Reply to a text message reminder to cancel

Complete this online form https://www.online-consult.co.uk/org/bowland-medical-practice/form/2473/5583

Getting the most from your appointment

Appointments are booked in 10 minute slots so to enable the surgeries to run efficiently, please arrive on time and notify reception as soon as possible if you will be late or are unable to attend. If you do arrive late it is at the GP’s discretion as to whether you will be seen or asked to re-book another appointment.

In Great Britain, patients on average have just seven minutes with their GP. The BMA’s doctor patient partnership offers the following advice to help you use this time effectively.

  • Be prepared
  • Make a list of any questions/problems you wish to discuss before hand
  • Take a pen and paper as you may want to note down important points
  • Wear loose clothing if it’s likely you will need to be examined
  • Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking
  • You can bring someone with you for support

During the appointment

  • Don’t be afraid to ask questions
  • If you don’t understand, ask your doctor to repeat it or write it down
  • If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice
  • Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you

One problem at a time

If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.

Be on time

Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.

Separate appointments

Make a separate appointment for each member of the family.